Amazon VS Walmart: which evil empire do you choose? In this day and age, it seems an inescapable dilemma. As much as I dislike the though of enriching Jeff Bezos any further, I must admit that after a recent with Wally-world’s remote customer service, Amazon STILL provides much better customer service, plus you will get what you actually ordered.
Here’s what transpired: Walmart had sent me a digital coupon for 15% off, if I use their delivery service, claiming they missed me. This is mystifying, since to the best I can recall I’ve never ordered online from Walmart. But okay, I’ll use the coupon. So I order some items using their two-day shipping option. One item, Burt’s Bees Body Wash For Men, is shipped separated from the other items, and due to arrive Monday (which is actually later than the 2-day shipping promised). Monday comes, no item. Tuesday comes, And I get an email saying that my item has arrived. I check in all the usual spots it could be left-no box. I even go upstairs to look, b/c occasionally a substitute UPS person will take a box there in the mistaken view that I live there, though my mailbox is CLEARLY marked and beside my door-no box there, either. I even text my landlord to make sure no-one from his house received a parcel, just in case. Nope. So it’s clear that no delivery was made.
I contact Walmart that evening. The first thing that happens when I do so is a roadblock that asks me if I’ve availed myself of these possible options, i.e., have I done my homework before bothering customer service. I’m thinking to myself, “um, yeah. I have.” So I contact a virtual agent. Our interaction was pleasant enough and went quickly and easily. He sent me a replacement item at no cost with two day shipping. We’ll see if IT arrives. BUT….
When this has happened with an Amazon item, I’m usually contacted BEFORE the item arrives so I know whom to contact if the item doesn’t arrive. The ONE time I’ve had a problem with Amazon, it was dealt with speedily and dispatch and no-one asking me had I attempted to do this, that, and the other. And to make up for the inconvenience, Amazon gave me a 5$ credit to use. That’s the sort of thing that makes me much more inclined to go back to Amazon.
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